Last Updated: 2 September 2026
At Noble Park Taxi, we understand that travel plans can change. Our Cancellation & Refund Policy explains how cancellations, changes, and refunds are handled for bookings made through our business.
We aim to keep the process straightforward while ensuring that our drivers and vehicles can be scheduled properly for every booking.
1. Booking Cancellations
If you need to cancel your booking, please contact Noble Park Taxi as soon as possible.
When requesting a cancellation, please provide your booking details so we can identify the reservation and process your request.
Cancellation eligibility may depend on:
- The type of service booked
- How much notice is provided
- The scheduled pickup time
- Whether the vehicle or driver has already been allocated
- Any costs already incurred in arranging the booking
2. Cancellation Notice
We encourage customers to provide reasonable notice when cancelling a booking.
Early cancellation gives us an opportunity to adjust driver schedules and make the vehicle available for other customers.
For bookings involving Melbourne Airport Service, Corporate Travel, Event Transfer, Wedding Transfer, Tour Transfer, or Maxi Van bookings, different cancellation conditions may apply depending on the booking arrangements.
Any specific cancellation conditions provided at the time of booking will take priority for that particular service.
3. Changes to Your Booking
If your travel plans change, you may contact us to request a change to your booking.
Changes may include:
- Pickup time
- Pickup location
- Destination
- Number of passengers
- Vehicle requirements
- Other relevant booking details
We will try to accommodate requested changes where possible. Changes made close to the scheduled pickup time may not always be possible.
4. Refunds
Where a refund is applicable, the amount refunded will depend on the circumstances of the cancellation and the terms that applied to the booking.
Refunds may be considered when:
- A booking is cancelled within the applicable cancellation period
- A service cannot be provided by Noble Park Taxi
- A duplicate payment has been made
- Another situation occurs where a refund is required under applicable Australian law
Any refund will generally be made using the original payment method where practical.
5. Non-Refundable Amounts
Certain costs may not be refundable where they have already been incurred in connection with a booking.
This may include costs associated with:
- Driver allocation
- Vehicle scheduling
- Waiting time
- Special booking arrangements
- Services that have already commenced
Where applicable, we will explain any relevant charges or deductions before processing a refund.
6. No-Show Bookings
A booking may be considered a no-show when the customer does not attend the agreed pickup location or cannot be contacted within a reasonable waiting period.
In these circumstances, the booking may not qualify for a refund.
For airport pickups, customers should provide accurate flight information where requested and contact us promptly if their flight or arrival arrangements change.
7. Driver Delays or Service Issues
Traffic, road conditions, weather, accidents, road closures, airport conditions, and other circumstances can affect travel times.
If Noble Park Taxi is unable to provide a booked service due to circumstances within our control, we will work with the customer to find a suitable solution. Where appropriate, a refund may be considered.
Where circumstances outside our reasonable control affect a booking, we will assess the situation based on the individual circumstances.
8. Special and Large Bookings
Bookings for weddings, events, corporate travel, tours, airport groups, or vehicles such as a Maxi Van may require additional planning.
For these bookings, cancellation or refund conditions may be communicated separately when the booking is confirmed.
Customers should review those conditions before confirming the booking.
9. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact Noble Park Taxi using the contact details provided on our website.
Please include:
- Your name
- Booking date
- Pickup time
- Pickup location
- Booking reference, if available
- Reason for cancellation or refund request
Providing complete booking details can help us review your request more efficiently.
10. Processing Refunds
Once a refund has been approved, processing time may depend on the payment method and the relevant financial institution.
Noble Park Taxi cannot guarantee the exact time required for a refund to appear in a customer’s account after it has been processed.
11. Changes to This Policy
Noble Park Taxi may update this Cancellation & Refund Policy from time to time to reflect changes to our services, booking procedures, or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date.
12. Contact Noble Park Taxi
If you have questions about a cancellation, booking change, or refund, please contact Noble Park Taxi through the contact details available on our website.
We will review your request based on the booking details and the circumstances involved.
Important Notice
This policy is general website content and should be reviewed against Noble Park Taxi’s actual booking, payment, cancellation, and refund procedures and applicable Australian consumer law before publication.
